Refund & Shipping Policy

Due to the handmade and vintage nature of Oddities & Ember pieces, all sales are considered final. However, in accordance with The Painted Tree Boutique guidelines, we offer the following limited refund policy:

​

The Painted Tree Boutique Purchases

Refunds may be requested within 48 hours of purchase with a valid receipt. Items must be returned unused and in their original condition. Refunds after 48 hours are not available. 

​

Online & Direct Purchases

All online and direct purchases are final sale. If your item arrives damaged or defective, please contact us within 7 days of delivery so we may make it right. Please include proof of purchase, a brief description of the issue, and clear photos of the item and packaging. Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

​​

Because many of our candles are poured into one-of-a-kind vintage vessels, variations in color, texture, or character are considered part of their charm and are not considered defects. 

​

Oddities & Ember reserves the right to deny refunds for damage caused by misuse, improper candle care, or failure to follow safety instructions. 

​

                                                                    Shipping Policy

​

Orders placed through our online shop are carefully packaged and shipped within 3-5 days business days unless otherwise noted. Shipping only offered in the U.S. 

​

Free standard shipping is offered on U.S. orders over $75. Shipping rates are a flat rate for U.S. orders under $75. 

​

Local pick up is available by appointment in Colorado Springs. After placing your order, you'll receive an email to coordinate pickup details. 

​

​